For technical support during business hours, please call our support team on (+61) 02 8438 9898.

For support outside business hours, please send an email to Our support team will be in touch with you as soon as possible.

Please note, support agreements are available and priority will be given to our support customers. If you would like to become a priority support customer, please contact us for a copy of the options relating to your equipment configuration.

To download the VF-Twain software please complete the registration form below.

Establish Support Connection

Type your name and the Support Key received from your Technician in the space below and click Continue to proceed.

  • The process will install a temporary file on your PC allowing us to take control of your software through
    the internet and assist you in configuring your PC or resolving any issues you may have.
  • You will be able to view the activities of the INLINE Systems technician on your PC at all times.

Terms and Conditions or Remote Support

Please read and agree to our terms and conditions before downloading and using this software. In particular :

  • Visionflex will take all care when accessing your computer network for technical support and training needs, however we assume no responsibility, and shall not be liable, for any lost data, damages to, or viruses that may infect your computer equipment or other property.

  • Visionflex may at times may take screen shots of images for technical support related issues or training.

    By connecting with our technicians you signify that you agree with the terms and conditions.

The GEIS General Examination Camera can be used with any software program which supports a standard TWAIN interface. To use the GEIS Exam Camera with TWAIN, please download the software by completing the form below. You'll need the serial number for your GEIS camera handy.


* Required. Please provide information for all marked fields.

ISO13485 Quality Certified: Visionflex is committed to providing professional and superior service.

ISO13485 Quality Certified
Visionflex is committed to providing professional and superior service.